2jbe Privacy Policy

2jbe ("we", "us", "our") is the data controller responsible for the personal information collected through the 2jbe platform at https://2jbe.net and any associated mobile interfaces. By registering an account, accessing the 2jbe platform, or communicating with our support team, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.

This Privacy Policy applies to all users of the 2jbe platform, including registered players located in Pakistan and elsewhere. It should be read alongside our Terms & Conditions, which govern the contractual relationship between you and 2jbe.

If you have any questions about how 2jbe handles your personal data, you may contact our privacy team at the email address listed in Section 12 of this policy.

2jbe collects personal data from you through several channels, including account registration, identity verification, payment processing, gameplay activity, customer support interactions, and your general use of the 2jbe platform. The categories of data we may collect include:

• Identity Data: Full name, date of birth, gender, nationality, and a copy of your Pakistani CNIC or other valid government-issued identity document provided during verification.
• Contact Data: Email address, phone number, and residential address (city and province within Pakistan, or country of residence if outside Pakistan).
• Financial Data: JazzCash wallet number, Easypaisa account details, bank account name and number (for HBL, UBL, Meezan Bank, Bank Alfalah, or other nominated bank), and transaction history associated with deposits and withdrawals processed through your 2jbe account.
• Account Data: Username, account registration date, login history, session durations, betting and gaming history, bonus claim history, and responsible gaming preferences and limit settings.
• Technical Data: IP address, device type and operating system, browser type and version, and general geographic location data derived from IP address at the time of login.
• Communications Data: Records of any correspondence between you and 2jbe support, including emails, chat logs, and complaint records.

We collect only the data that is necessary for the purposes described in this policy. We do not collect sensitive personal data (such as biometric data or health information) unless required by specific regulatory obligations and with your explicit knowledge.

2jbe uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your 2jbe player account, process your login credentials, and provide you with access to all platform features.
• Identity Verification: To verify your age, identity, and payment method ownership in compliance with our licencing obligations and anti-money-laundering requirements. Players in Pakistan are required to pass identity verification before withdrawals are processed.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), reconcile transactions, and investigate disputed payments.
• Platform Improvement: To analyse gameplay and platform usage patterns in aggregate to improve the 2jbe user experience, identify technical issues, and optimise mobile performance for Pakistani users.
• Responsible Gaming: To monitor account activity for indicators of problem gambling behaviour and to administer the deposit limits, cooling-off periods, and self-exclusion requests that you may place through your account settings.
• Legal Compliance: To comply with applicable laws, regulatory requirements, court orders, and lawful requests from competent authorities, including anti-money-laundering reporting obligations.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, and unauthorised access to 2jbe accounts.
• Customer Support: To respond to your queries, complaints, and support requests in a timely and accurate manner.
• Communications: To send you transactional communications relating to your account activity (e.g., deposit confirmations, withdrawal notifications, security alerts). We will only send promotional communications where you have opted in, and you may withdraw that consent at any time.

2jbe processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to perform the contract between you and 2jbe, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including identity verification and anti-money-laundering obligations imposed by our licencing jurisdiction.
• Legitimate Interests: Processing necessary for 2jbe's legitimate interests in operating a secure, fraud-resistant, and commercially sustainable platform, where those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent (e.g., for sending promotional emails), you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

2jbe does not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary to deliver our services or comply with legal obligations:

• Payment Processors: JazzCash, Easypaisa, and our banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) receive the financial data necessary to process your deposits and withdrawals. These processors operate under their own data protection obligations.
• Identity Verification Providers: Third-party KYC (Know Your Customer) service providers who assist us in verifying your identity and age as required under our licencing obligations.
• Game Software Providers: Licensed game studios whose games are offered on the 2jbe platform may receive anonymised or pseudonymised gameplay data to support fair play monitoring and technical support.
• Regulatory Authorities: We may be required to disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or courts where we receive a lawful demand or where disclosure is required by our licencing obligations.
• IT Infrastructure Providers: Cloud hosting, security monitoring, and technical support providers who process data on our behalf under contractual data processing agreements.

Where we transfer personal data to service providers outside your country of residence, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards.

2jbe retains your personal data for as long as your account remains active and for a period thereafter as required by our licencing obligations, applicable law, and legitimate business needs. Specifically:

• Account data and identity verification records are typically retained for a minimum of five years following account closure, in line with standard anti-money-laundering record-keeping requirements.
• Financial transaction records are retained for the period required by the laws of our licencing jurisdiction and applicable financial regulations.
• Customer support communications are retained for a period sufficient to resolve outstanding disputes and for quality assurance purposes.
• Marketing preference data is retained until you withdraw consent or until the marketing purpose is no longer relevant.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be attributed to you.

2jbe implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 2jbe platform.
• Encryption of sensitive data fields (including passwords and financial credentials) at rest using current cryptographic standards.
• Access controls that restrict internal access to personal data on a need-to-know basis, with all access logged and audited.
• Real-time intrusion detection and security monitoring systems.
• Optional two-factor authentication (2FA) available to all 2jbe account holders, which we strongly recommend enabling.

While we take all reasonable steps to protect your data, no system of data transmission or storage is completely secure. In the event of a data breach that is likely to result in a high risk to your rights, 2jbe will notify you without undue delay in accordance with applicable notification obligations.

The 2jbe platform uses cookies and similar tracking technologies to support platform functionality, maintain your logged-in session, and analyse aggregate usage patterns. The categories of cookies we use include:

• Essential Cookies: Required for the 2jbe platform to function correctly — including authentication tokens that keep you logged in and session management cookies. These cannot be disabled without impacting platform functionality.
• Analytical Cookies: Used to collect anonymised data about how users navigate the 2jbe platform, which pages are most visited, and where technical errors occur. This data helps us improve the platform for Pakistani players.
• Preference Cookies: Store your platform preferences, such as language and display settings, so that you do not need to re-enter them on each visit.

You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the 2jbe platform.

Subject to applicable law and our regulatory obligations, you have the following rights in relation to the personal data that 2jbe holds about you:

• Right of Access: You may request a copy of the personal data 2jbe holds about you.
• Right to Rectification: You may ask us to correct inaccurate or incomplete personal data. You can update basic account details directly through your 2jbe account settings at any time.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to overriding legal obligations — for example, where we are required to retain records for regulatory purposes, we cannot delete that data until the mandatory retention period has expired.
• Right to Restrict Processing: In certain circumstances, you may ask us to restrict the processing of your personal data while a dispute or objection is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or to direct marketing at any time.
• Right to Withdraw Consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at the email address in Section 12. We will respond to verified requests within 30 days. We may need to verify your identity before acting on a request.

The 2jbe platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that an account has been registered by a person under the minimum age, we will immediately close the account and securely delete or anonymise all associated personal data, subject to any overriding retention obligations.

If you believe that a minor has registered an account on 2jbe, please notify us immediately at [email protected] so that we can take prompt action.

2jbe may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes, we will notify registered players by email or via a prominent notice on the 2jbe platform prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects the date on which the most recent revision was made. We encourage you to review this policy periodically. Continued use of the 2jbe platform after any revision constitutes your acknowledgement of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which 2jbe processes your personal data, please contact our privacy team. All privacy-related queries will be acknowledged promptly and handled with care.

Privacy contact email: [email protected]

Please include "Privacy Request" in the subject line of your email, along with your registered account email address, so we can identify your account and respond accurately. We will not be able to process data access or deletion requests unless we can verify your identity.

For questions specific to responsible gaming tools or self-exclusion, please visit our Responsible Gaming page.